Amazon – AWS
If something breaks on the AWS Network and it causes a major outage, my department gets involved and helps to resolve the issue and restore service as quickly as possible.
I was employed as the first UX designer in the department (and one of the first in Dublin). I design the tools and interfaces engineers use to gather information about an outage and to communicate with each other to resolve the issue. I work with teams in Dublin, Sydney and Seattle.
Being the first UX designer many of the engineers have ever worked with, my role involves a lot of design education and evangelism. Above are a selection of presentations and documents I created to explain the design process to stakeholders at AWS.
Above are a selection of presentations from a tool we are developing that allows internal Amazon teams to understand their operational load*. Inspired by a credit score service, our tool assigns a team with an operational health score and gives them insights on how they can improve it.
*The workload or time a team spends on operations or activities that are not directly associated with their primary development work.
Top two images: Screens from a dashboard that allows engineers understand the health of key amazon services and in what region or location where they are hosted.
Bottom two images: Screens from a tool where engineers can communicate and manage a major AWS outage or incident.
If some of the descriptions on this section sound a bit vague, my apologies, I’m not permitted to publish particulars about internal products or tools. If we meet in person, I’ll be happy to go into a lot more detail.